FAQs

ABOUT

The Adelaide international is a seven day tournament held in Adelaide where players compete in preparation for the Australian Open, the first Grand Slam of the year.

Featuring both men and women singles and doubles.

General information

Phone: (08) 7224 8100

Postal: PO Box 43, North Adelaide, South Australia 5006

Location: War Memorial Drive, North Adelaide, South Australia 5006

Email: [email protected]

Website: adelaideinternational.com.au

Dates

12 – 18 January 2020 (qualifying 11 and 12 January)

Gates Open

Day session: 10am

Night session: 5pm

Box Office/tickets

Tickets will be on sale through Ticketmaster.

ONLINE

Bookings can be made online www.ticketmaster.com.au

RETAIL OUTLET

Find a Ticketmaster outlet near you here

ON SITE

To purchase tickets (subject to availability), collect tickets or for lost ticket inquiries please go to the Box Office, which is located in front of Memorial Drive Tennis Centre. Patrons collecting tickets, making inquiries, or purchasing tickets from the Box Office should plan their arrival in anticipation of queues.

Please note: it is recommended if you have selected venue/Box Office collection that you collect your tickets prior to arriving at the venue from a Ticketmaster outlet to avoid queues at the venue/Box Office.

Entry gates

All valid ticket holders will be able to access the event via the main entrance located on Memorial Drive.

Corporate Suite ticket holders can access the event via the corporate entrance.

All entrances accommodate wheelchair access.

Cloakroom facilities

Cloaking facilities are not available at Memorial Drive Tennis Centre. Items prohibited at the Memorial Drive Tennis Centre cannot enter the venue. Please take time to review the list of prohibited items. This list can be found in the Adelaide International Conditions of Sale and Entry. If in doubt, leave it at home.

Pass-outs

Pass-outs will be allowed. Please ensure that you retain your valid event ticket as you will be required to scan your event ticket on exit and again on re-entry.

First Aid

First Aid will be available on site.

Toilets

Toilets are located at various positions around Memorial Drive Tennis Centre. Please bear in mind that toilets are only accessible after gates open at the Adelaide International.

ATM/EFTPOS facilities

There are ATMs located in the Telstra Plaza outside Adelaide Oval (Commonwealth, ANZ and Bank SA).

No smoking venue

Memorial Drive Tennis Centre is a non-smoking venue. There are limited designated smoking areas available outside the venue. Please ensure you receive a pass-out to ensure re-entry is permitted.

Bags

Bags may be subject to a random safety and security search upon entry. Please remember bags too large to fit under a seat cannot be brought to the Memorial Drive Tennis Centre.

Weather

The Adelaide International is an outdoor event. It is recommended that patrons bring appropriate protection from sun and rain (i.e. hats, sunscreen, raincoats and warm clothing) even if seated inside corporate facilities.

Prohibited items

For the comfort and safety of patrons and players the following items are not allowed into the Memorial Drive Tennis Centre:

Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices, audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm; video cameras and handy-cams; drink and food cans; chairs and stools; eskies and hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length; musical instruments and/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.

Note: prams and strollers are not permitted in seating areas.

Kids Tickets

Children aged 3-14 as at the date a ticket is presented for entry to the Adelaide International may purchase a Kids Ticket.

Children aged 2 and under as at the date a ticket is presented for entry to the Adelaide International may enter at no charge, provided they do not occupy a reserved seat.

In relation to children who enter the AI on a Kids Ticket, the following conditions apply:

  1. a) the child must be within the age range specified in relation to the ticket;
  2. b) TA may require evidence of the child’s age or make a reasonable assessment of the child’s age in which case that assessment will be final and determinative;
  3. c) the child’s relevant age shall be as at the date the ticket is presented for entry to the AI (not the date of purchase); and
  4. d) the child must be accompanied by a parent or guardian (18 years of age or over) at all times during attendance at the AI. Parents or guardians who accompany children at the AI are responsible for the care, conduct and supervision of those children

Children may be excluded from certain areas at the AI for safety purposes or in relation to responsible service of alcohol practices.

Concession Policy

A person must have the appropriate form of concession to purchase a concession reserved seat ticket.

They must present the relevant concession documentation at point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:

  1. Student cards: full time secondary students, full time tertiary students.
  2. Pension concession card: aged (AGE), bereavement allowance (BVA), carer (CAR), aged blind (AGE BLIND), parenting payment (single) (PPS), disability support pension (DSP), disability support blind (DSP BLIND), partner allowance (PTA), sickness allowance (SAL), special benefit (SPL), widow allowance (WDA), widow pension (WID), wife pension (WFA/WFD/WFW), new start allowance over 60 years (NSW/NMA), mature age allowance (MAA), mature age partner allowance (MPA), new start allowance (NSA), parenting payment (PPP/PPS).
  3. Veteran affairs and TPI.
  4. Healthcare card: exceptional circumstances relief (DR), sickness allowance (SA), special benefit (SL), farm help income support (FFR), new start allowance (NS), youth allowance (YA), new start mature age allowance (NMA), parenting payment (single) (PPS), low income (LI), carer allowance (CD), partner allowance (PA), mobility allowance (MO), and widow assistance (FA), family assistance (FA), child disability allowance (CDA).
  5. Personal treatment entitlement card: must be current. Please check the date carefully.

The Adelaide International recognises the Companion Card program.