Ticket Conditions of Sale and Entry

Adelaide International 2020
Memorial Drive Tennis Centre (MDTC), 12-18 January 2020

These conditions govern access to the Adelaide International (AI) and the supply of all tickets (including complimentary tickets) to the AI on behalf of Tennis Australia Ltd (TA). These conditions work in conjunction with Adelaide City Council’s (Council) and/or Next Generation Clubs Australia’s (NG) Conditions of Entry (if any).

Please note that Ticketmaster’s standard Terms and Conditions, the AI Corporate Hospitality Conditions and/or the AI Accreditation Conditions may also govern your entry to the AI.

1. Important information. The AI is a multi-feature ticketed event that runs over a number of sessions and days. Each ticket provides the holder of that ticket (you) with a conditional licence for admission to the applicable areas of the AI for the specific sessions designated on the face of that ticket. TA makes no representations or warranties that:
a) your ticket will enable you to watch any particular tennis players or matches during a specific session;
b) tennis matches will start at a particular time or continue for any set length of time;
c) any particular players, musician, group or other personality will perform during a specific session; or
d) you will be able to access any particular facility, attraction, activity or area during a specific session.

2. Tennis scheduling. The AI is an elimination style tennis tournament, with each player’s progression determined by a number of factors including the tournament draw and the outcome of their previous matches. At times, TA may release daily schedules of matches, order of play lists and other event timetables (Schedule). Each Schedule is provisional and subject to change. TA reserves the right to change any Schedule at any time and for any reason. Due to the nature of tennis tournaments like the AI, changes to a Schedule are not material changes to the event and do not entitle you to a refund, credit, exchange or other compensation (some seats also have restricted views due to safety requirements or placement of tennis equipment like the umpire’s chair). Access to MDTC auditoriums for the twilight or night sessions may also be delayed if the day session play runs late.

3. Access. Many tickets will only grant access to the AI (or a limited area of the AI) for a limited period; for example, a night or a twilight session. Please check your ticket for details.

4. Prohibited use of tickets. The licence granted to you via the ticket is personal to you and may be terminated by TA (without refund) if:
(i) you do or TA reasonably suspects that you have done, or
(ii) any subsequent bearer of the ticket has done or TA reasonably suspects that any subsequent bearer of the tickets has done, any of the following without the prior written consent of TA:
a) resell the ticket at a premium;
b) resell the ticket through an unauthorised broker or agent;
c) advertise or offer the ticket for resale on the internet or in any other medium; or
d) package, advertise or use the ticket for advertising, promotion or other commercial purposes (including competitions, trade promotions or bundling the ticket into your own hospitality offering/package).
In addition to the above, for any breach of this clause 4, TA may terminate any other licences granted to you via the purchase by you of any other tickets to the AI.

5. Permitted resale: You may list an unused ticket for resale, at the face value, on Ticketmaster’s Official Resale Platform only: https://resale.ticketmaster.com.au/

6. Concession tickets: All persons aged 15 and over as at the date a ticket is presented for entry to the Adelaide International may only attend the AI on an adult ticket, unless they hold a valid Concession Card Identification. The following are accepted forms of Concession Card Identifications:
a) Student Cards: Full-time Secondary students, Full-time Tertiary Students;
b) Pensioner Concession Card: Aged (AGE), Bereavement Allowance (BVA), Carer (CAR), Aged Blind (AGE BLIND), Parenting Payment (single) (PPS), Disability Support Pension (DSP), Disability Support Blind (DSP Blind), Partner Allowance (PTA), Sickness Allowance (SAL), Special Benefit (SPL), Widow Allowance (WDA), Widow Pension (WID), Wife Pension (WFA/WFD/WFW), Newstart Allowance over 60 years (NSW/NMA) Mature Age Allowance (MAA), Mature Age Partner Allowance (MPA), Newstart Allowance (NSA), Parenting Payment (PPP/PPS).;
c) Veteran Affairs and TPI;
d) Health Care Cards: Exceptional Circumstances Relief (DR), Sickness Allowance (SA), Special Benefit (SL), Farm Help Income Support (FFR), Newstart Allowance (NS), Youth Allowance (YA), Newstart Mature Age Allowance (NMA), Parenting Payment (single) (PPS), Low Income (LI), Carer Allowance (CD), Partner Allowance (PA), Mobility Allowance (MO), and Widow Assistance (FA), Family Assistance (FA), Child Disability Allowance (CDA); and
e) Personal Treatment Entitlement Card: Must be current.

7. Kids Tickets: Children aged 3-14 as at the date a ticket is presented for entry to the Adelaide International may purchase a Kids Ticket. Children aged 2 and under as at the date a ticket is presented for entry to the Adelaide International may enter at no charge, provided they do not occupy a reserved seat. In relation to children who enter the AI on a Kids Ticket, the following conditions apply:
a) the child must be within the age range specified in relation to the ticket;
b) TA may require evidence of the child’s age or make a reasonable assessment of the child’s age in which case that assessment will be final and determinative;
c) the child’s relevant age shall be as at the date the ticket is presented for entry to the AI (not the date of purchase); and
d) the child must be accompanied by a parent or guardian (18 years of age or over) at all times during attendance at the AI. Parents or guardians who accompany children at the AI are responsible for the care, conduct and supervision of those children
Children may be excluded from certain areas at the AI for safety purposes or in relation to responsible service of alcohol practices.

8. Ticket limits: TA, in its discretion, may from time to time impose limits on the number of tickets that may be purchased per session or per customer.

9. Cancellation and confiscation: If a ticket is dealt with in breach of these conditions or if TA reasonably suspects that a ticket is dealt with in breach of these conditions (or where TA has been so directed by a law enforcement agency), TA may terminate the licence to enter the AI and deny the holder of the ticket access to the AI or any area within the AI, cancel or confiscate the ticket, or take other action TA considers appropriate, including but not limited to cancelling or confiscating any other tickets to the AI held in your name, without refund.

10. Refunds, credits or replacements. If the Australian Consumer Law (ACL) applies and you have purchased your tickets, you will be entitled to a full refund, credit or replacement ticket where on-court tennis for your specific session of the AI (as designated on your ticket) does not commence at all. However, please note refunds, credits or replacements will not be issued:
a) to holders of complimentary tickets; or
b) where the failure to commence play was caused by circumstances beyond the reasonable control of TA, such as: injury, illnesses, bereavement, travel delays or other issues which prevent all players from being able to commence play; or other tennis matches continuing for extended periods of time; significant safety issues or concerns; extreme heat, rain, other adverse weather; natural disaster, war, sabotage, riot, act of terrorism, national emergency; fire, explosion, power shortage; strike or other labour difficulty; epidemic, quarantine, government intervention, or plant or equipment breakdown.

11. No refund. Without limiting the above, no refunds, credits, replacement tickets or other compensation will be provided where:
a) there is a change to a Schedule, but the on-court tennis session commenced with a match, or substitute match, being played (in whole or part);
b) there is a change to the non-tennis related entertainment at the AI, for example changes to the scheduled time for the non-tennis related entertainment, changes to live music performers or cancellation of non-tennis related entertainment; or
c) access to any particular general admission facility, attraction, activity or area within the AI cannot be provided because it has reached capacity (e.g outside courts, licensed areas); or
d) your view of play is restricted by tennis equipment, other patrons or essential event infrastructure.

12. Tickets. TA may direct you at any time while at the AI to produce a valid ticket. Please keep your ticket in safe and in good condition, as TA is not obliged to replace your ticket under any circumstances, including loss or theft.

13. Safety, comfort and conduct. To maintain order and safety, and to encourage all patrons’ enjoyment of the AI, TA advise of the following:
a) TA, Council and/or NG may inspect clothing, containers, packages and bags inside the AI or intended to be brought into the AI, including via electronic screening equipment.
b) Any item or bag that is too large to fit under a seat must not be brought into the AI and a limit of one bag per person applies. You must not leave bags or packages unattended at any time. For safety reasons, any unattended bags or packages may be removed and/or destroyed.
c) Some areas of the AI are exposed to direct sunlight, heat and other elements. Seating may be in the sun for part or all of the day. Remember to stay hydrated and use sun protection.
d) You are required to observe a standard of dress suitable to the area of the AI that you are in or seeking to enter and acceptable to TA, Council and/or NG.
e) The AI is a family friendly event. You are required to act in a safe, responsible and courteous manner at all times. All persons 14 years old and younger must be accompanied and supervised by a parent or guardian at all times during the AI.
f) Standing or other activity that may distract the players is not permitted in seating areas until end of games or between matches. Standing in the aisles or sitting on the stairs is not permitted at any time. Prams and strollers are not permitted in seating areas.
g) You must follow all directions given by representatives of TA, Council, NG, police or event security.
h) Access to areas licensed for the sale of alcohol within the AI will be managed in accordance with South Australian liquor control legislation. Some areas of the AI may only be accessible to patrons over 18 years of age, with proof of age that is valid in South Australia.

14. TA control. TA, Council and/or NG reserve the right to refuse you entry to, or remove you from, the AI (and cancel or confiscate your ticket) or take other action TA, Council and/or NG considers appropriate, for the safety and comfort of other patrons, staff and participants. For example, if:
a) you are in breach of these conditions;
b) you are considered to be intoxicated;
c) you have been previously refused entry to or removed from the AI;
d) TA receives a direction to do so from a law enforcement agency; or
e) TA reasonably believe it is in the best interests of the safety, security or integrity of the AI to do so.

15. Your property, your responsibility. Whilst at the AI, you must take care to protect your own property from loss and damage and take steps to prevent your property causing safety issues or damage to other people or property. TA, Council and NG will not be liable for any loss or damage (including any direct, indirect or consequential loss or damage) to any property brought into the AI, unless the ACL applies and it was due to TA’s, Council’s or NG’s breach of a non-excludable guarantee under the ACL (such as failure to provide services with due care or skill).

16. Your safety, your responsibility. Whilst at the AI, you must take care to protect your safety and the safety of others. TA, Council and NG will not be liable for any loss or damage (including any direct, indirect or consequential loss or damage) for any death or personal injury, unless the ACL applies and it was due to either TA’s, Council’s and/or NG’s breach of a non-excludable guarantee under the ACL (such as failure to provide services with due care or skill).

17. Liability. To the extent permitted by law:
a) TA’s, Council’s and NG’s maximum liability to you for any loss or damage that is suffered by you as a result of any breach of these conditions by TA, Council and/or NG is limited at TA’s sole discretion to:
i) the replacement of tickets;
ii) permitted entry to a rescheduled AI session or other AI event; or
iii) a refund where required under the ACL;
b) all other representations, conditions, warranties and terms (including claims in relation to any particular players or matches or a Schedule) that would otherwise be expressed or implied in these conditions by general law, statute or custom are expressly excluded.

18. Privacy. By purchasing a ticket to the AI, you consent to the collection and use of your personal information by TA and its ticketing agent Ticketmaster and the disclosure of information between Ticketmaster and TA for the purposes of ticketing, event management, event safety, surveys and marketing, including the promotion of the AI and related events, offers from TA and other Australian Tennis Organisations regarding other events, products and services, and offers from third parties who have a relationship with TA or other Australian Tennis Organisations about their events, products and services. You also agree that TA may also use your personal information in accordance with its privacy policy (located at www.tennis.com.au/privacy). The privacy policy contains a list of Australian Tennis Organisations and information about how you may access and seek correction of your personal information or complain about a breach of your privacy by TA, and how TA will deal with that complaint. TA may from time to time disclose your personal information to third party service providers, for example IT service providers, in order to provide services to you; such third parties may be located overseas.

19. Medical assistance and information. You authorise TA, its medical contractors and any other third party medical service providers at the AI to administer any medical assistance, treatment or transport you seek, or as is reasonably necessary in the circumstances (the costs of which you may be responsible for). In connection with such any assistance, you consent to the disclosure of your personal information and relevant medical details to TA, TA’s insurers and any other relevant third parties. Personal information collected in these circumstances will not be used by TA for marketing purposes.

20. Prohibited items. For the comfort and safety of patrons and players, the following items are NOT permitted in the AI without the express authorisation of TA:
a) alcohol;
b) large bags, including suitcases;
c) tennis racquets, beach balls or other inflatable devices, frisbees, helium balloons;
d) camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm; video cameras, Go-Pros or handy-cams; audio recorders; any other devices used for recording or transmitting scoring data or other statistical information for commercial purposes (including sports betting);
e) eskies, hampers, chairs and stools, large containers in excess of 1.5 litres, glass (including bottles), drink and food cans;
f) flags, banners, signs larger than 1m by 1m in size or with handles longer than 50cm;
g) animals other than assistance animals;
h) musical instruments, whistles, loud hailers, amplification equipment;
i) drones, flares, fireworks, firecrackers, smokebombs and laser pointers,
j) bicycles, scooters, skateboards, rollerblades, rollerskates;
k) unauthorised promotional, commercial, political, religious or offensive items of whatever nature including clothing, banners, signs, symbols, leaflets or flyers; and
l) any other dangerous item or weapon.

The following items are permitted, however such items are subject to security check on arrival at the AI and must be presented for security approval. TA & MDTC maintain the right to prohibit any of the below items as deemed necessary for the safety and comfort of others:
m) small bags, including handbags;
n) non-alcoholic beverages or drink bottles in plastic;
o) food, in permissible packaging, including baby food;
p) plastic or paper cutlery only;
q) deodorant and perfume;
r) medicine;
s) selfie sticks; and
t) umbrellas.

21. Prohibited conduct. For the comfort and safety of patrons and players, the following conduct is NOT permitted in the AI without the express authorisation of TA:
a) conduct towards any player, umpire, referee, other official or another patron in a manner which offends, insults, humiliates, intimidates, threatens, disparages or vilifies that other person;
b) disruption or interruption to any match or other event or activity at the AI;
c) damaging or defacing or any part of the AI venue or any other person’s property;
d) unreasonable disruption or interference or obstruction to patrons or TA or other persons engaged in the operation of the AI;
e) conducting public surveys or opinion polls, handing out promotional items, soliciting donations or subscriptions, other commercial or political disruption;
f) obstructing the view of a seated patron (including by opening umbrellas within spectator areas while a match is in progress);
g) transferring a ticket that has already been used for entry to the AI;
h) ball games of any kind;
i) removal of footwear, shirts or public nudity/indecency; and
j) concealing identity with a scarf, balaclava, mask or other item unless for a religious, medical or other justifiable reason.

22. Smoking. You must not smoke within MDTC.

23. Capture and use of image. You consent to being photographed, filmed and recorded at the AI. You acknowledge that in order to enhance security, surveillance equipment (including security cameras) are used in and around the AI. You also consent to use of any film, image or recording of you at the AI or in or around the AI at the discretion of TA, the Council, NG, its commercial partners, broadcasters, media and news agencies, and law enforcement agencies without compensation or further notice.

24. Use of Technology. To support the integrity of the AI and the broadcast partners who provide significant funding to the AI:
a) Photography: Images of the AI taken with a camera, mobile phone or other wireless device cannot be used for any purpose other than for private and domestic purposes. You must not sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in the court areas.
b) Video Footage: Taking and/or publishing video footage of any match play via any means is forbidden (including sharing to social media). For the avoidance of doubt, mobile telephones are permitted within the AI, provided that they are used for personal and private use only and are not used to record any match play.
c) Distribution: Production, transmission or distribution of broadcasts or narrowcasts of any images, footage, sounds or data from the AI or any match play comprising the AI by any means in any format or media is strictly forbidden.

25. Assignment of recordings. If you make any kind of sound recording, visual footage or audio-visual footage at or in relation to the AI (Recording) without the consent of TA, you:
a) assign all copyright and all other intellectual property in any such Recording to TA; and
b) consent to use by TA of the Recording for any purpose in any media worldwide.

26. Court-siding. Without limiting the above, you must not continually collect or transmit from the grounds of the AI any match scores or related statistics or data for any commercial, betting or gambling purpose. The continual use of laptop computers or other handheld electronic devices within the spectator area of a tournament court is prohibited, except for properly accredited media and staff authorised by TA to do so in the performance of their duties.

27. Interpretation. These conditions do not exclude, restrict or modify the application of any provision of the ACL, where to do so would either contravene the ACL or cause any part of these conditions to be void. Any provision of these conditions which is invalid must be read down to the minimum extent necessary to achieve its validity or be severed from these conditions without invalidating or affecting the remaining clauses in these conditions.

28. Changes. TA may alter these conditions if such changes are reasonably necessary to address safety issues or otherwise protect TA’s legitimate interests by giving you notice (by email or by posting it on TA’s website).

If you have any queries, contact TA Customer Service by email at [email protected]